Tuesday, April 5, 2016

This Is How to Handle a Customer Complaint

I read the enclosed story about how a great chain of restaurants handled a complaint in such a  way the will probably built a favorable perception to the customer and will keep him for life.

What was the complaint?
How did the manager respond?
What skills and attitudes did he/she show?
Was the response creative?
What would you have done?

Do we handle Customer Complaints as well?

It can be a Church Member or Colleague not a paying Customer. The key is how we respond rather than React.

Learn how here and support our work!

Gary Sweeten

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