I read the enclosed story about how a great chain of restaurants handled a complaint in such a way the will probably built a favorable perception to the customer and will keep him for life.
What was the complaint?
How did the manager respond?
What skills and attitudes did he/she show?
Was the response creative?
What would you have done?
Do we handle Customer Complaints as well?
It can be a Church Member or Colleague not a paying Customer. The key is how we respond rather than React.
Learn how here and support our work!
Gary Sweeten
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